At Leiken Hair we take pride in the quality of products. Each Leiken Hair product is made with the highest standards and carefully checked before it is sent to you. However, in the unlikely event that your product develops a fault or if for any reason you feel that it is not performing as it should, please be sure to get in touch with us at email@example.com. We will ensure that returns process is as quick and easy as possible. See below for instructions on how to initiate a warranty claim.
(any items sent to us before first initiating a warranty claim will not be accepted)
Do you offer Warranty?
All our Leiken Hair products are covered by a 12-month warranty to ensure that if something does go wrong you can still enjoy the use of your Leiken products worry free. A replacement product will be sent straight to you. We will issue a like-for-like replacement, though we hope you appreciate in some instances the colour may vary from the original item based on stock availability. If you do have a specific colour request, we would be more than happy to accommodate if we can. Just be sure to let one of our friendly team members know.
The warranty period commences upon delivery of your item and will align with the date of delivery recorded by us, as provided by the courier. For the replacement product the warranty period remains in line with the Original Purchase date. The warranty period is not extended for the replacement product.
Once deemed to be faulty if it is within 30 days of purchase date; you will be offered a replacement or full refund (excluding original shipping costs). If it is outside 30 days of purchase and inside 12-months from delivery date a replacement will be provided immediately. Any shipping costs to return the item will be reimbursed if the product is deemed to be faulty and approved under warranty.
Only the date of initial warranty claim must be inside 12-months of purchase, so no need to worry about your 12-months expiring once you have already contacted us.
What is covered by warranty?
Our 12-month warranty policy is in line with our Terms & Conditions.
The warranty policy covers all products deemed to be faulty or defective due to manufacture.
Warranty does not include:
- Defects due to Intentional or Accidental Damage
- Defects resulting from Negligent Use
- Normal wear and tear due to normal Ageing of the Product
- Defects resulting from Misuse or use not in accordance with our operating instructions
- If Leiken Hair receives information from relevant public authorities that the product has been stolen and/or you cannot prove in any way that you are the authorised user of the product (by presenting proof of purchase)
- Liquid/fire damage
- Do not use your SkyCurler™ with wet hair
- Always charge your SkyCurler™ in accordance with the electrical guidelines
How long will it take to receive my replacement/refund?
We aim to process your warranty request within 10 days of receipt.
Standard shipping timeframes apply for delivery of replacement products. See Shipping Info here.
For refunds, returned funds are generally made available in your bank account within 3-10 days of us completing the refund. If for any reason your funds have not become available, please contact your bank. See our Returns Policy here.
How do I start a Warranty replacement/refund?
To initiate a warranty claim simply email one of our friendly team members at firstname.lastname@example.org and include the details below:
(Do not send your product back to us without instruction)
An initial investigation with be conducted upon receipt of your claim and the above details. If deemed potentially faulty we will ask that you return the product for further inspection. Any shipping costs to return the item will be reimbursed if the product is deemed to be faulty and approved under warranty.
Items sent back to us without first initiating a warranty claim will not be accepted. We are not responsible for any returns lost in transit, so we always recommend using tracked shipping.